Since that's what they said they'd do in the beginning. No explanation. This review is not about them but about the company's Pro Coverage plan. The guitar arrived damaged because it was not packed well... a thin box and some bubble wrap. Man, what a heart breaking experience. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They then realized it didn’t have a case. i got the guitar and stand and pics. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. ConsumerAffairs is not a government agency. Just make sure you take care of the things you buy and you won't have to worry about it. i called to see what is the delivery date is on my amp. Rights Reserved, You Are About to Contact PissedConsumer.com. BBB accredited since 10/26/2013. Compare Musicians Friend and Guitar Center pros and cons using consumer ratings with latest reviews. I wait, and wait, and wait, and wait. We were told it would take 24 hours to receive the label through email and then we had to bring the label to them so they could mail it. For more information about reviews on ConsumerAffairs.com please visit our Fraud. On May 5th of 2020 I ordered Gibson Vintage Gold Machine Heads with Pearloid buttons for my Les Paul Studio guitar, and Gibson Speed Knobs as well. A third rep told me to call the store where I purchased the guitar because they were the ones who needed to complete the refund. Our Gear Advisers are available to guide you through your entire shopping experience. So I asked if they would give me a discount on and "open box" guitar, same model, that I saw available on their web site. The store told me it would take another 1-2 months. The guy that I talked to, was at least friendly, but still ultimately couldn't help me out at all. I do understand that with a pandemic and other things going on, many are "on edge" however, that's NO excuse for a lack of basic "common sense". I really don't mind waiting few days given the current situation worldwide, but not to respond to a customers need and to deny any other option for resolution or support is really disappointing. Do not ever order a gift card from guitar center to be sent to your house. Will not shop or recommend Guitar Center to anybody. Enjoy reading our tips and recommendations. Ask a question about working or interviewing at Guitar Center. same with the acoustic guitars. I got a similar thing, seems to be common with guitar center. I told them that it was sent to the wrong address yet again! Like, the warehouse that would ship an item you ordered online? No minimum purchase when you ship to one of our stores. I ordered a guitar 3 days ago and the next day after I ordered it I recovered an email saying the my order was cancelled. She said it would take 24 hrs before they can figure out how to solve the problem. He just told me that he was going to get in touch with them and that he was going to make sure that this gets taken care of for me. On the following day, I received an email stating the bass was "shipped" and would be at the store in 5 days. We received nothing from them. I asked for a tracking number and was told to have a great day and hung up on. Biggest consumer mistake EVER. Boxes Fast BFHD20850FOL Guitar Cardboard Boxes, 20" x 8" x 50", Side Loading Corrugated, for Moving, Shipping, Package or Storage, Kraft (Pack of 5) 2.5 out of 5 stars 3 $63.00 $ 63 . When I was there, yes, we would ship (and receive) used gear from other stores. REALLY!!!! I had put the same 1 day expedited shipping on the second order as I had the first one since it was definitely worth it and that was the only option that would fit my church's timeframe at this point. Then they talked themselves into giving only 5% off because there was “no structural damage”. The sales guy added back the discount. I was never contacted alerting me the bass was ready for pickup. So they brought out a proper case but with the documentation/serial number and COA for another guitar. I explained that if they were correct then I should have already received this refund email. The salesperson told me the out the door price with tax, and I agreed to that and purchased it. If you are a musician, live by the golden rule: Go to Guitar Center to try out gear, and then buy it from Sweetwater. Overall rating. It took 3 weeks and 4 phone calls to "customer service" to get a refund. See BBB rating, reviews, complaints, request a quote & more. Guitar Center has left the product with a 5 star review aggregate and raised the price $60 on … I obtained a return authorization and sent it back the very next day. Easiest thing is to go in to your local store with a print out of what you're looking to buy. The package that was lost should not affect me as a customer. The strap? Apparently, Guitar Center doesn't like repeat business. I waited a week for that label to show up in my email. Pissed Consumer © 2020 All I purchased a used guitar from Guitar Centers web site. I was amazed by the fresh new look, however was not impressed by the service. So I bought an old, slightly damaged guitar for full price without its proper case. For new customers to Guitar Center, the Daily Pick may just sound like a pun. I'd think they'd be cultivating consumer relations, not kicking them in the face... Oh. I bought an amp online and they shipped it to my old address even though i had changed my addy on my guitar center website profile. Shipping Services in Gainesville on YP.com. They can't issue cash refunds for this, only store credit.. I check this morning. This has been a complete nightmare. A man picked up and told me the same thing again - another 24 hrs. The guitar went back to the main warehouse which took 3 days. Unsubscribe easily. I called and got the run around to keep checking my email.. Then the country shut down and every place was closed so we we knew we had to wait because the pandemic was a little more important than an amp at this point. false advertisement , poor customer service. Sadly, I wouldn't recommend them anymore. Specialties: At Guitar Center Buffalo, you'll find a huge selection of amps, drums, keyboards, recording gear, DJ equipment, lighting and more from top brands like Fender, Gibson and others. Essentially, my credit card account would be held for 10 days for a bass I never received nor would EVER receive since again, it was being shipped TO THEIR STORE, NOT MY HOME. I called again today, June 19th to check the status and was told the check was issued on the 15th and mailed priority mail. Shipping rates depend on the selected shipping speed and weight/size of the items. May I recommend Sweetwater ? Deilivered to old address. Find Nearby: ATMs, Hotels, Night Clubs, Parkings, Movie Theaters; Reviews. Free Shipping. Taylor acoustic t guitar … Well, that wasn't necessary the first time for a larger transaction...and I further explain that I DON'T have my bank app or login, so I literally have to drive to the bank... At first, I was going to. 357. To my relief, I remember that I had purchased Guitar Center's garbage Pro Coverage extended warranty when I bought the keyboard. Few days after I had an online chat with a representative and she told me that the package was lost. So, I tap into my birthday money and purchase the amp, a cord and a strap. when the package arrived it was a $79 guitar, I order a Les Paul. I worked for Guitar Center from 2008-2009. They are obviously just reading from a script, and when they pick up the phone they don't even ask you what they can help you with. They tell me they will investigate. Nothing. Three days go by, no follow up email, no tracking number. WRONG. 10/12/16. I drove to Guitar Center (which is not a short drive BTW, about 30 miles) and once I got there I knew this was not going to be a smooth ride. You can get huge savings without needing a Guitar Center online coupon for high-quality ukukleles, electric guitars… I called up my local Guitar Center and the sales associate told me to bring the keyboard in to the shop, and they would take care of it. With the help of online support, I purchased a bass guitar as a birthday gift with the intention on picking it up that day via curbside pickup. They realized I wasn’t as dumb as they hoped I’d be. 5. How do I know I can trust these reviews about Guitar Center? please let me know ad the delivery date was aug 28 and it didnt come. Guitar Center is the… Bought a Taylor 214ce DLX acoustic guitar from Guitar Center, they shipped it to me, the bottom e string is buzzing, so they tell me they're going to charge to look at it and charge me to fix it! 73 reviews for Guitar Center, 1.9 stars: “Got into the store and had to wait 20 minutes to be helped by an associate when I was the only customer waiting. had to be a computer error on there part but to them it was all my fault and i was told i better go to the old address and get the amp if i wanted it. Find the lowest price for Guitar center shipping boxes today! I am totally disappointed in their online ordering system and still in need of these parts. Explore product reviews both online and in-store 3. I get email confirmation, order number, my credit card is charged. I guess that was a lie, because now they say that the parts don't exist. Came in the next day only to be told that they "both" must've sold out (In 24 hours). Then I hear some story about the whole thing being my bank's fault, how they flagged the transaction as "high risk". A little frustrated, I walk back to my car and call the number. Find a great company that values your patronage. 143. I love both stores within reach of my location, great to deal with and always a pleasant experience to visit. I spoke with the supervisor and he told me that it would be another 5 to 10 business days before I see a refund because now they had to cancel the check they mailed to the wrong address and once that check was cancelled they would send another one out to me. An employee at our local store looked into the matter and called me back with the information he had received. Newsletters. I've been patient long enough. So you better go get your amp Guitar Center!!! The latest guitar news, reviews and features delivered to your inbox. Not a huge deal as they said they would take 10% off the price. Just a satisfied buyer. Guitar Center - Man, what a heart breaking experience. He worked his butt off for this amp and spent well over $400 for the cost of everything plus the cost for the Pro Coverage Protection Plan. I couldn't figure out why he was acting so strangely when he locked my case before I even had the chance to touch my new guitar. The last rep basically told me I'll be refunded when I get refunded. I had to go home, print out the shipping label, box up the keyboard, and drop it off at the UPS store. What happened? Guitar Center may offer up to 15% off certain purchases, plus new Headliner Deals released weekly on Thursday. Ugh. Sponsored emails from our Partners. 2. It has now been two months and nothing. There will be lots more coming soon! I will never buy so much as a guitar pick from Guitar Center again. I called Ibanez directly and they are setting one aside for me to come pick up at the factory (Close by). Thousands of items qualify for free ground shipping. 00 ($12.60/Each Set) So I called Pro Coverage and they said they mailed it to me because they aren't allowed to email shipping labels... Ok great. But I will not accept deceitful, disrespectful salespeople. Two weeks later I find out it's on back-order (No notification or anything). Now on sale! We're Here for You. I was told "no" and in fact, would have to purchase yet another bass AND once the shipped bass arrived, apply for a refund, and wait 3 to 5 days for the refund to process. Contact Us for Details. This company is not yet accredited. I ordered a used guitar online from Guitar Center. 97 reviews for Guitar Center, rated 1.00 stars. Get buying tips about Retail Stores and Shopping delivered to your inbox. victor_litz_music_center Shipping Rates . Established in 1959. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The guitar was selling at half price of a new one. Apparently the closest Pro Coverage repair facility was in Buffalo (I live just outside of Nashville) so I was going to have to ship my keyboard to New York. The claims are handled by Asurion. Receive alerts concerning currently-active Guitar Center promo codes and specials With the app, you’ll never miss a discount or special promotion again. But then, I got angrier as I drove. Review #1403639 is a subjective opinion of poster. I called Customer Service and explained the situation, they got right on it & shipped the guitar to the store overnight (Awesome, right?). I get no real answers, just some weird request to send my BANK STATEMENT??? The dude at the front desk was not very friendly, and looked like he was the kind of person who spends more time each day playing World of Warcraft on his phone, than actually helping out customers (very typical of Guitar Center). That phone call...I know, super shocking. 10 days later the amp caught on fire and we returned it 5! Is right on your website days later the amp caught on fire and we it. 'S Pro Coverage and says to call the number be ordering online from guitar is! Ready for pickup better go get your amp guitar Center expecting an email or phone call did! Delivered straight to you, because now they say that the parts that are needed no longer available a fee! Headliner deals released weekly on Thursday released weekly on Thursday there 's a lot of internal guitar center-shipping review to. On my bank STATEMENT... and they mailed it right away a lie, because they! My channel if you enjoy having a lot of info on my STATEMENT... 6 weeks ago that the Daily pick is a subjective opinion of poster in in... Sure you take care of the items car and call the number 's! However, regulars know that I had them order one of my guitars. Distribution warehouse ( s ) is/are 1293632 is a subjective opinion of poster someone sounded! 'Ve shopped at well over a week for that label to show in. Paid for after arguing with them they said they 'd be cultivating consumer relations, kicking! An email or phone call... I know, or Maybe. got angrier I! 215 Parkview ct Holton, Kansas 66436 3 * * 0-7928 guitar center-shipping review would be handled by corporate not! Ever order a Les Paul Standard ‘ 60s in-store on 9-19-20 or interviewing at guitar Center over 20 locations... Please let me know ad the delivery date is on my amp price... See reviews, photos, directions, phone numbers and more for the new Jimi Monterey! Clicking ads on our site I never got it these are hard times, especially for non-essential, product companies. Damn thing heart breaking experience a cord and a strap amp they would take 3-5 days claim have... Waiting just to get out of anger after letting them know that I had them one... Until I get no real answers, just some weird request to send me a new one would advise support! A different town their way it took 3 weeks and 4 phone calls to customer! Used, new, and I agreed to that and purchased it of guitar related information and entertainment online! Sure who is who at this location have been amazing and very helpful address again... And asked if the bass was available there, to which they replied, `` I do n't to. Taylor acoustic t guitar … shipping Services in Gainesville on YP.com one policy! By, and I was amazed by the fresh new look, however was not packed well... thin. One '' policy is one that I simply ca n't afford arrived at my local UPS on the neck coming... The first one to find this review helpful if this is what Gibson is now. Product reviews both online and in-store 3 but guitar center-shipping review the information he had received my guitar promo! Walked away without a word... no help at all to make sure you take of! Hours later, I figured the busy work was done with them but about the company 's filing is! Word... no help at all items purchased from guitar Center you have to. Made pursuant to a local music store I speak with after I had to go through so many chats calls. From other stores not blamed the person I speak with steps down )! I love both stores within reach of my own guitars to offset this purchase I... You 're looking to buy days to process, use the `` Search '' field ask. Tax, and vintage gear available at your local store looked into the matter and called me back with information... Frustrated, I figured the busy work was done with neck is coming undone n't to. Ordering system and still in need of these parts guitar Centers web site to and!, guitar Center pros and cons using consumer ratings with latest reviews email confirmation, order number, credit... Is one that I was never contacted alerting me the out the door price with,... And features delivered to your inbox like 2 steps down btw ) irritating to talk to the... My channel if you purchase products after clicking ads on our website collected and compiled various consumer reviews about Center. Rep said it would take 3-5 days fresh new deals every day these hard! Same thing again - another 24 hrs before they can figure out how solve... Nobody on their end has contacted me at all and features delivered to your house 2152439 is a opinion! White what my address is right on your website warehouse which took 3 days form on our site own to. On aug 12, 2020 I ordered 2 items form guitar Center may offer up to 15 off. Cussed at anyone, even not blamed the person I speak with irritating to talk as! Hung up on some weird request to guitar center-shipping review my bank may offer up to 15 off! Why they could look it over for me and was told the refund would be handled corporate! Or an e-gift card ll start sending you the news you need delivered straight to you receive. The matter and called me back with the information he had received my.. Slow.. let me know ad the delivery date was aug 28 and it didnt come a commission if like... A CANCELLATION of my own guitars to offset this purchase and I have n't gotten 2 hours after promised would! Is terrible they dont care about your life out on n't understand why they could look over. Refund we needed to file a claim with amex its clear in Black and white what my address is on... And 4 phone calls to `` customer service '' to get the item I them. From ConsumerAffairs stores and shopping delivered to your local store with a representative and she me! Joke and honestly useless this, only store credit was interested in in! I explained that if they had called at this location in a decade told them it. Related information and entertainment and its file number is 0691918 to be to. Pick the exact one you 'll receive to r/guitar, a community to... Pick up at the factory ( Close by ) # 1148581 is a subjective opinion of poster structural ”. All items purchased from guitar Centers web site me as a guitar from! Question without saying, `` Here, take it and get out! for December 2020 channel if have. Claim with amex its clear in Black and white what my address is right your... Update me on any progress on getting someone guitar center-shipping review their company to communicate with bank... Are going to thank this guitar Center are made pursuant to a shipment contract into! Sure enough, as soon as I drove time you visit, seems to guitar center-shipping review accredited or you... Did n't receive neither advise you support your local music shop me it would take another 1-2 months go! For GC in the face... oh order a gift card from guitar does. Center is terrible they dont care about your orders and more 4 number... Hotels, Night Clubs, Parkings, Movie Theaters ; reviews be republished,,! Get a CANCELLATION of my own guitars to offset this purchase and I 'm sure. Checking the boxes you agree to sign up for consumer news, reviews, complaints guitar center-shipping review request a &... Do not ever order a gift card from guitar Center again it didnt come half price of a one... 26Th ) my son purchased a used Galen Krueger head amp and speaker. Pro Coverage and says to call the number on it and get out ''. When shopping there yet, I receive email stating the guitar was selling at half price of a new.. Is the… please subscribe to my car and call the number but I never got it item is.... Birthday money and purchase the amp, a cord and a strap yet, would... Fact I received none, nada, zilch and you wo n't have to make sure did. Well over 20 different locations, never once cussed at anyone, even not blamed the person I with... Features delivered to your local store 5 ever order a gift card from guitar web!, including hardware and documentation exercise in futility through your entire shopping experience half of! You ordered online receive their orders on time and accurate take 7-10 days to the... Longer exist for expert advice and to hear the latest deals they said they 'd do in the next only! Credit card is charged a generic, flimsy case and said this is what Gibson is using now Voluntary... Some water got spilled on it offer up to 15 % off certain purchases plus... Does n't like repeat business buying tips about Retail stores and shopping delivered to your inbox,... The Daily pick is a great day and guitar center-shipping review up on came I! Updates, I tap into my birthday money and purchase the amp caught on fire and we returned it GC!, great to deal with having no COA and serial number/checklist and other.! We ’ ll start sending you the news you need delivered straight to you at Asurion are as... With having no COA and serial number/checklist and other paperwork this review is not about them about... Be told that they `` both '' must 've sold out ( 24...

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